Behavioral Support Personnel: Making a Difference 
by Kathryn Moery
You may be familiar with the term DSP, or Direct Service Professional, but what exactly is a BSP? Far from being a typo, a Behavior Support Personnel (BSP) is a specially trained staff member whose role is to help individuals engage more successfully with their environment. BSPs provide targeted support that enables residents to participate more fully in daily life and activities.
To become a BSP, individuals must first complete certification as a Direct Service Professional (DSP). This foundational training covers essential areas, including safety care, verbal de-escalation, physical management, and proactive intervention techniques.
Both DSPs and BSPs are required to have a high school diploma or equivalent, a valid driver’s license, and at least one year of experience working with people with disabilities. BSP candidates are expected to demonstrate a high level of patience. The overall training places an emphasis on safety and the use of non-directive language when interacting with residents. BSPs undergo advanced training which focuses on listening to residents, understanding their needs, and suggesting strategies that empower individuals to become more independent. In addition, BSPs complete modules on understanding the functions of behavior, proactive intervention strategies, Autism Spectrum Disorder, and the development and implementation of behavior plans, all under the supervision of a Board-Certified Behavior Analyst. After completing BSP training, staff often report a greater sense of fulfillment and a deeper appreciation for the level of support that the residents sometimes need.
BSPs may be assigned to support residents in various living arrangements, day programs, competitive employment environments, and leisure activities. For example, a BSP working in a CILA may assist residents with daily household routines and facilitate their participation in day programming, both on and off campus. Many BSPs find the role rewarding, as it allows them to use creativity and innovation to enhance residents’ experiences, foster inclusion, and bring joy to everyday activities.
The demand for Behavior Support Professionals continues to rise as Misericordia recognizes the value they bring to resident care. The BSP role not only helps residents achieve daily successes, but it also improves their quality of life, making a meaningful difference every day.
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