Misericordia employees work on a PC/Windows platform, so they are not able to open attachments from an iPad made with Pages, Keynote and Numbers.
Simply EXPORT or SAVE your document as a PDF, Word, Powerpoint or Excel document and then send that to the Misericordia staff you want to connect with. This saves lots of time and frustration for the staff. These are free options for Mac users. Windows/PC users can only work Microsoft Office software, while Mac/iPad users are able to access in both Microsoft and Apple software.
Thank you for your support.